Refund Policy

Thank you for choosing The Apostille & Notary Experts, LLC also doing business as Elk Grove Apostille & Notary. This policy outlines our refund policy for the services provided through our website. By accessing or utilizing our services, you acknowledge and agree to the terms of this policy.

Service Guarantee: At The Apostille & Notary Experts, we stand by the accuracy and quality of our services. All payments made for our services are final. If your document is returned by the country of destination due to an error on our part, we will correct the issue and process a new one at no additional cost to you. Your trust is our priority, and we are committed to ensuring your complete satisfaction. 

Understanding of Services: Before making a payment for our services, it is your responsibility to fully understand the nature of the services being offered. We encourage you to review the service description, terms, and any additional information provided on our website. If you have any questions or concerns, please contact us before payment.

Service Delivery: We strive to deliver our services in a timely and satisfactory manner. However, the exact timeline and results may vary depending on the nature of the service and individual circumstances. Any estimated timelines or outcomes provided are for informational purposes only and should not be considered guarantees.

Change or Cancellation of Services: All change or cancellation requests will be assessed on a case-by-case basis at our discretion. We reserve the right to determine the feasibility and implications of any change or cancellation request.

Exceptions: In rare cases where we determine that a refund is warranted due to exceptional circumstances, it will be issued solely at our discretion. Such exceptions may include technical errors, service unavailability, or failure to deliver the promised service.

Chargebacks and Disputes: If you initiate a chargeback or dispute with your payment provider after receiving our services, we reserve the right to suspend or terminate any ongoing services and take appropriate legal action to recover the disputed funds. Such actions may result in additional fees and costs incurred by you.

Transferable: Payments made for our services are transferable and may be assigned, exchanged, or sold to another individual or entity as long as we are informed of the change.

Changes to the Policy: We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

Please ensure that you have carefully reviewed and understood this policy before choosing our services. If you have any questions or concerns, please contact us using the information provided on our website.